The Kotary Coterie


Banned from the Bank Drive-Thru

Posted on May 16, 2011 at 7:37 PM Comments comments (2)

I just came home and no one is here to hear me rant.

Yesterday, I tried to use my ATM card and was declined.  The young lady on the bank's customer service line told me a hold was put on my card because Microsoft tried to authoize a purchase for $0.00.  

Today (Monday), I didn't make it to the bank before the lobby closed.  There was no chance of using the ATM to get any cash but hey, the drive-through was open.  I've used that before without a car.

Immediately, the teller refused service because I wasn't in a vehicle. A supervisor suggested I walk over a mile and back in the rain, with heavy bags to use another branch.  "It is for your own safety," they said. I told them it was discrimination to refuse me service because I didn't have a car.  So I staged my own "Stand in" non-violent protest under the awning of the "Drive-thru."

After a little while, the teller suggested she would give me service if I would sit in a strange man's car.  I refused out of principle.  Isn't it a lot less safe to do a bank withdrawl in a strange man's car than standing in a "Drive-thru?"

Another stranger saw that I was being refused service and offered me the opportunity to do my transaction from his van.  I explained why I wouldn't get in his van.  He suggested I wait in the rain and take 2 buses to get to the other branch and even offered me a metrocard.  I refused out of principle and told him I wasn't going to panhandle to make a bank transaction.

The male manager told me the other bank was a 10 minute walk.  I don't know about you but I don't think I could run 1.2 miles in the rain with heavy bags in 10 minutes.  He tried to explain to me that they weren't refusing me service because I wasn't in a car.  It was because the outsite teller access with an awning over it was designated a "Drive-thru" and the rules say no service can be provided to anyone who does not "drive" through.  

I tried to explain that the bank had a security breech and as a result I could not get to my own money.  He finally let me make a withdrawl "for my own safety" to get me out of the "Drive-thru."  He said, "I'm going to make a note in your account that you will never be allowed to use the drive-thru again."

So, I'm banned from using the outdoor teller access at the bank. [ay? you hoser!]


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  • Arielle Apr 29, 2015


    Helpful, knowledgeable, and nice.

  • Patti Apr 27, 2015


    Kim helped me sew a skirt for my daughter. She was very knowledgeable, very nice and took the time to find my building and neighborhood. Kim loves sewing and all textile work, and shares her knowledge and enthusiasm generously.

  • Joy Aug 18, 2013


    Kim did a fantastic job teaching my daughter to sew. She saw it through beginning to end. I am extremely pleased with her service. Thank you.

  • Linda Aug 14, 2013


    Kim is a great teacher.Her patient and easy to understand style is only complemented by her extensive knowledge.Even though I have been crocheting for decades,she added,in just our first lesson,things I have never done before.I am looking forward to our future lessons with so much enthusiasm.Have not yet seen anything in her teaching style that needs improvement.I think she has the confidence and professionalism to do all that she aspires to.Absolutely impressed!

  • Jane Jun 5, 2013


    very friendly, very patient, sweet and informative. Definitely recommend!

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